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Action required: Microsoft Customer Agreement (MCA) in the CSP Program

Starting October 1, 2019, Microsoft will be introducing the Microsoft Customer Agreement. The Microsoft Customer Agreement is a simplified purchase agreement that provides consistent purchase terms for customers – regardless of the way customers choose to buy. This blog will provide an overview of the new agreement for CSP indirect resellers and wh...

What products does the Microsoft Customer Agreement cover?

All Microsoft products and services available for purchase under the Microsoft Cloud Agreement in the CSP program are covered by the Microsoft Customer Agreement.

Who within a customer organization is authorized to accept the Microsoft Customer Agreement?

It is the customer’s responsibility to determine who is authorized to provide agreement acceptance. It is the partner’s responsibility to obtain customer acceptance of the agreement from a person inside the customer organization.

What are the agreement acceptance requirements for customers who are working with multiple partners in CSP?

Confirmation of agreement acceptance is the responsibility of the partner. If a customer transacts with multiple CSP partners, each partner should confirm the customer’s agreement acceptance.

How can I ensure that customers have accepted the Microsoft Customer Agreement?

First, you can secure a customer’s acceptance of the agreement and report this information to Microsoft through rhipe PRISM portal. (Available from October 2019 to January 2020 ). Second, you can invite a customer to accept the agreement through an authenticated Microsoft portal (Available from January 2020 onwards). Third, partners can ...

If a customer has accepted the Microsoft Customer Agreement directly with Microsoft, does the customer need to resign the agreement when purchasing in CSP?

No. A customer who has signed the Microsoft Customer Agreement directly with Microsoft does not need to resign the agreement to make purchases in CSP

I am a rhipe CSP indirect reseller. What is my responsibility to confirm acceptance of the Microsoft Customer Agreement?

It is rhipe’s responsibility to develop the tool to ensure that you as a CSP indirect reseller can confirm your customers’ acceptance of the Microsoft Customer Agreement. However we will need you as a CSP indirect reseller to confirm the acceptance of Microsoft Customer Agreement with your customers and provide the information through P...

Where can partners or customers review the most current version of the Microsoft Customer Agreement?

The most current version of the Microsoft Customer Agreement is publicly available at: https://aka.ms/customeragreement .

Does the Microsoft Customer Agreement replace the Microsoft Cloud Agreement right away?

The Microsoft Customer Agreement will be available for the purchase of all offers in CSP when it launches in 2019, but it will not immediately replace the Microsoft Cloud Agreement. To ensure that partners have the time they need to build services that leverage the enhancements that are part of new Azure plan in CSP, the Microsoft Cloud Agreement w...

Microsoft plans to enable partners to invite customers to accept the Microsoft Customer Agreement directly through Microsoft. How does this benefit customers and partners?

For customers who accept the Microsoft Customer Agreement through an authenticated Microsoft portal, the agreement will be presented, accepted, and stored in a completely digital experience (this capability will be available in the CSP program in early 2020). These customers will benefit from streamlined purchasing since the same agreement can be ...