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Catalysts in new-age technology and the emerging development of IT solutions to streamline processes, is the new modern-world that we live in. From its humble beginnings in 1995, Primaxis has delivered 978 solutions to its 567 customers. When we sat down with Miguel Jordan, he explained that the IBM business started by “delivering technical and...

Microsoft CSP Program and Products Updates | October 2019

Business Applications Licensing Changes: Dynamics 365 and Power Platform Effective October 2019, Dynamics 365 Customer Engagement Plan, Unified Operations Plan and Dynamics 365 Plan SKUs will be retired. Dynamics 365 will be moving from multi-application, one-size-fits-all Customer Engagement (CE), Unified Operations (UO), and Dynamics 365 Plans to...

Forget the Workspace, behold the WOWspace!

My workspace feels like it’s needlessly complex, and I often find that frustrating. Imagine a workspace where my behaviour is constantly learned, and where intelligent decisions can be made to improve my productivity and security… Wouldn’t that be great?! As I sit here writing this blog, I have my LastPass app open, multiple browsers open and numer...

What products does the Microsoft Customer Agreement cover?

All Microsoft products and services available for purchase under the Microsoft Cloud Agreement in the CSP program are covered by the Microsoft Customer Agreement.

Who within a customer organization is authorized to accept the Microsoft Customer Agreement?

It is the customer’s responsibility to determine who is authorized to provide agreement acceptance. It is the partner’s responsibility to obtain customer acceptance of the agreement from a person inside the customer organization.  

What are the agreement acceptance requirements for customers who are working with multiple partners in CSP?

Confirmation of agreement acceptance is the responsibility of the partner. If a customer transacts with multiple CSP partners, each partner should confirm the customer’s agreement acceptance.  

How can I ensure that customers have accepted the Microsoft Customer Agreement?

Firstly, you can secure a customer’s acceptance of the agreement and report this information to Microsoft through rhipe PRISM portal. (Available from December 1 st 2019). Secondly, you can invite a customer to accept the agreement through an authenticated Microsoft portal (Available from Jan 2020 onwards). Thirdly, partners can use functiona...

If a customer has accepted the Microsoft Customer Agreement directly with Microsoft, does the customer need to resign the agreement when purchasing in CSP?

No. A customer who has signed the Microsoft Customer Agreement directly with Microsoft does not need to resign the agreement to make purchases in CSP.

I am a rhipe CSP indirect reseller. What is my responsibility to confirm acceptance of the Microsoft Customer Agreement?

It is rhipe’s responsibility to develop the tool to ensure that you as a CSP indirect reseller can confirm your customers’ acceptance of the Microsoft Customer Agreement. However we will need you as a CSP indirect reseller to confirm the acceptance of Microsoft Customer Agreement with your customers and provide the information through P...

Action required: Microsoft Customer Agreement (MCA) in the CSP Program

Starting October 1, 2019, Microsoft will be introducing the Microsoft Customer Agreement. The Microsoft Customer Agreement is a simplified purchase agreement that provides consistent purchase terms for customers – regardless of the way customers choose to buy. This blog will provide an overview of the new agreement for CSP indirect resellers and wh...